Provider network
Veterinary care at a clinic within the Fidelidade Pets provider network.
PetDoctors×
PetDoctors × Fidelidade Pets
Your pet’s insurance, with PetDoctors care.
PetDoctors is a partner provider of Fidelidade Pets. If your dog or cat is insured, you can use our Lisbon and Corroios clinics, subject to the cover and terms of your policy.
PetDoctors × Fidelidade Pets
Your insurance. The team you trust.
The Fidelidade Pets network gives access to veterinary providers with agreed conditions. At PetDoctors, we help you confirm the applicable procedure before your appointment.
Benefits that make pet care simpler
Co-payment may be available
For many agreed procedures, you pay only your share, depending on the policy and medical procedure.
Digital reimbursement
Where reimbursement applies, you can submit the invoice and supporting documents through MyFidelidade.
Prevention and treatment
Plans may include check-ups, consultations, tests, treatment, vaccination, surgery or hospitalisation, depending on the cover purchased.
Before your visit
How to use your insurance at PetDoctors
- 1
Contact us
When booking, tell us that you have Fidelidade Pets insurance and choose your preferred clinic.
- 2
Confirm your cover
Have your policy details or digital Pets card available. We will help confirm the agreed procedures available.
- 3
Attend the appointment
Our team provides the necessary care and explains whether co-payment or payment followed by reimbursement applies.
- 4
Keep the documents
If reimbursement is required, submit the invoice and clinical documents in the MyFidelidade customer area or app.
Frequently asked questions
The essentials, made simple.
Does PetDoctors accept Fidelidade Pets Insurance?
Yes. Fidelidade Pets customers can use the PetDoctors clinics in Lisbon and Corroios, subject to their policy and the agreed procedures.
Do I have to pay the full consultation fee?
It depends on the cover and procedure. A co-payment may apply, or you may pay in full and request reimbursement afterwards.
What should I bring to the clinic?
We recommend having your policy number or digital Pets card and your pet’s details available. Please confirm the required items when booking.
Are all consultations and treatments covered?
Not necessarily. Cover, limits, deductibles, waiting periods and exclusions depend on your plan and policy terms.
How do I request reimbursement?
Fidelidade states that claims can be submitted digitally through MyFidelidade, with the invoice/receipt and any required supporting documents.
Lisbon and Corroios
Book your best friend’s appointment.
Tell us you are a Fidelidade Pets customer when booking so that we can guide you through the process.
View the insurance on Fidelidade
General, non-contractual information. Acceptance, co-payment and reimbursement depend on the policy being valid, the cover purchased, limits, deductibles, waiting periods, exclusions and the medical procedure. Please confirm in advance with PetDoctors and consult Fidelidade’s official policy documents.